AUSTRALIA HOW TO FILE COMPLAINT BY UNEMPLOYED AUSTRALIAN AGAINST MISTREATMENT

AUSTRALIA HOW TO FILE COMPLAINT BY UNEMPLOYED AUSTRALIAN AGAINST MISTREATMENT OR MISCONDUCT BY JOB AGENCY AUTHORIZED BY DEPARTMENT OF EMPLOYMENT

Due to the Department of Employment’s failure to effectively regulate the industry, simply making a complaint to the DoE – although still a necessary step – just isn’t enough. It is increasingly up to you, the unemployed worker, to regulate the (mis)conduct of job agencies and Centrelink, and hold them to account.
Mistreatment or misconduct by your job agency

If your job agency is mistreating you, we strongly recommend that you write a letter to your job agent to a) resolve the issue, and b) hold them accountable.

The AUWU has found that writing emails is the best way for unemployed workers to communicate with their job agencies as they are unable use bullying tactics to derail the issue. It also provides a written record of your issue which you can use later.

Step 1: What has your job agency done wrong?
Step 2: Get your job agent's email address
Step 3: Write a letter using one of our templates
Step 4: CC relevant persons
Examples
Dealing with a Centrelink penalty
Step 1: Request a review by an ARO & contact your local MP
Step 2: Contact the AAT
Step 3: Lodge a complaint with the Commonwealth Ombudsman
Dealing with a payment suspension

If you believe that your job agency either did not make an attempt to contact you to determine if you had a ‘reasonable excuse’ or unfairly rejected your excuse, you should challenge the penalty immediately by taking the following steps:
Step 1: Write a letter using our template
Step 2: Contact Participation Team
Step 3: Lodge a complaint with the DoE
Step 4: Lodge a complaint with the Commonwealth Ombudsman
Step 5: Seek legal support

http://unemployedworkersunion.com/complaints-appeals/

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